Troubleshooting
Here are some common problems described. Please visit www.smartsign.se for more help if you're having problems. If you cannot solve it by yourself then contact support@smartsign.se.
My Screen is black (or white)
There can be many reasons why your screen is black. Please check the following:
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Make sure the screen is on and connected to the computer with Smartsign Player installed
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Make sure the Screen/computer has a working network and/or Internet connection
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Make sure the Player is running on the computer.
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Make sure the Player is connected to the right server
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Make sure that the time and date is set correctly in the screen/computer
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Make sure that something is booked at the current time. (verify the time settings on the computer or hardware player)