Important info and known issues

• If you are not receiving invitation and/or verification emails, please ask your admin to whitelist "noreply@smartsign.se" and "cloudemail@smartsign.se"
• Room users logging in with username and password must reset their password before they can login (not needed for Google/Microsoft login)
• Microsoft login uses a new app, an admin may need to approve the app before you are able to login
• Duplicate emails are not allowed, any previous duplicate email has been emptied and you may need to set the email again
• Azure AD integration is temporarily unavailable and will be back after the summer, already existing users will continue working

Smartsign is constantly improving and today offers several products and services. To simplify the sign in process and make Smartsign products ready for other improvements, we are introducing Smartsign ID, a shared central identity service.

Today: Multiple products – Multiple accounts

• Today, a person who wants to access different Smartsign products uses a different user for each system (even though you may not be aware that you are using multiple accounts if you use the same email address and password).
• This works well when everything is in order, but can be confusing when setting up access to different resources, password resets, and other situations. 

Smartsign ID: Multiple products – One account

• The different user accounts of today will be merged into a single Smartsign ID user, that will be used to sign in to all cloud based Smartsign products and services.
• This will make the sign in and access to different resources easier, future proof Smartsign products, improve security and will be the foundation for a simplified onboarding experience.

How will this affect me?

• The Smartsign ID service will be deployed during Saturday 2022-06-04. Due to the nature and complexity of the change a maintenance window between 07:00-22:00 CEST is reserved for the deployment, but it is expected to complete in a few hours.
• During deployment Smartsign cloud services will be operational, but you will not be able to sign in.
• Your signage screens will show their scheduled content as normal during this time.
• Room displays may experience booking errors during this time.
• The affected services are: eu.smartsigncloud.com, au.smartsigncloud.com, eu.smartsignroom.com, au.smartsignroom.com, portal.smartsign.se

Do I need to take any action?

• Make sure you that you have a valid email on your Smartsign accounts. If needed, change your email to a valid email before 2022-06-04. Contact Smartsign support if you need help.
• You will not be able to sign in to cloud based Smartsign products during the update so you will need to make sure that any content you want to show during this day is booked in advance. Also avoid restarting players during this day since there may be delays when generating playlists during the update.

Expected issues during the update

• Template creator data sources may be unable to fetch new data (intermittent)
  • Playback will work as normal as long as the template already has data available
• URL snapshots may not update (intermittent)
• Server triggers will not work (intermittent)
  • RFID triggers, keyboard triggers and other local triggers are unaffected
• It will not be possible to create new sites or add/assign new licenses during the update
  • License expiry will be disabled for the duration of the update

What happens after the update?

• When you sign in the first time after the Smartsign ID update, your Smartsign Publisher, Room, and Portal users that use the same username will be automatically merged in to one Smartsign ID account. If you have accounts on both Publisher and Portal with different passwords, both will be valid on first sign-in. On sub-sequent logins, only the first password used will be valid.
• Some users may be asked to reset their password and/or verify their email on first sign in.
• If you have trouble verifying your email, please contact Smartsign support.
• [UPDATE] New users signing in using email and password, will be asked to verify their account by entering a verification code sent to their email on each sign-in. This mandatory two-factor authentication is a measure to improve the security when using Smartsign products. For existing users, two-factor will be an option for now.

Are on-premises Smartsign servers affected?

• No action is needed for users of on-prem Smartsign servers.
• The server account used to get licenses from the portal will be automatically updated to a Smartsign ID account (The server does not need 2FA)
• User accounts on local servers will not be affected